Privacy Policy

Active Spine Chiropractic (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and professional ethics. This policy explains how we collect, use, disclose, and protect your information when you visit our website or receive care at our clinic.

1. Information We Collect

We may collect two main categories of information:

A. Protected Health Information (PHI)
This includes information that identifies you and relates to your past, present, or future health or care, such as:

Name, address, phone number, and email
Date of birth and insurance details
Health history, treatment records, and X-rays
Appointment notes and payment history

B. Non-Health Personal Information
This may include:

Information you submit through our website forms (e.g., contact or appointment requests)
Technical data like IP address, browser type, and pages visited (via cookies or analytics tools)

2. How We Use Your Information

We may use your PHI and other personal information to:

Provide, coordinate, and manage your chiropractic care
Process payments and insurance claims
Communicate with you regarding appointments, follow-ups, or treatment options
Respond to your inquiries and requests
Maintain medical records as required by law
Improve our services and website functionality

3. How We Share Your Information

We do not sell your personal information. We may share your PHI only in the following circumstances:

Treatment: Sharing relevant information with other healthcare providers involved in your care.
Payment: Sharing with insurance companies, billing services, or collection agencies as needed.
Healthcare Operations: Quality improvement, staff training, compliance audits.
Legal Requirements: When required by federal or state law, public health authorities, or court orders.
With Your Authorization: Any other disclosure will only occur with your written consent.

4. Your Rights Under HIPAA

As a patient, you have the right to:

Access and obtain a copy of your medical records
Request corrections to your PHI if you believe it is inaccurate
Receive an accounting of certain disclosures of your PHI
Request restrictions on certain uses or disclosures (though we may not be required to agree)
Request communications by alternative means or locations (e.g., email only)
File a complaint without fear of retaliation

To exercise these rights, contact us at [Your Email Address] or [Your Mailing Address].

5. Website Cookies & Tracking

Our website may use cookies and analytics tools to improve functionality and measure performance. This information is not linked to your PHI unless you voluntarily provide it through online forms.

6. Data Security

We follow strict administrative, technical, and physical safeguards to protect your PHI and personal information from unauthorized access, use, or disclosure. This includes secure electronic systems, password-protected files, encryption where applicable, and limited access to authorized staff only.

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. The revised policy will be posted on our website with an updated “Effective Date.”

9. Contact & Complaints

If you have questions about this policy, or believe your privacy rights have been violated, you may contact:

Active Spine Chiropractic
HIPAA Privacy Officer: Troy Barton
Email: activespinechiro@outlook.com
Phone: 919-713-8040

Address: 4912 Alpinis Drive Raleigh, NC, USA

You may also file a complaint directly with the U.S. Department of Health and Human Services (HHS), Office for Civil Rights at:
Website: https://www.hhs.gov/ocr/privacy/hipaa/complaints/
Phone: 1-800-368-1019